FAQ

We produce a variety of sugar types to meet different needs, including:

• Raw Sugar: Available in Grades A and B, suitable for refining or industrial use.
• Refined Sugar: Includes Extra Fine, Fine, and Standard grades, ideal for culinary, beverage, and industrial applications.
• Specialty Sugars: Organic, Demerara, and Turbinado sugars for those seeking specific flavors or production methods.

Quality is our top priority. We employ a rigorous quality control process that includes:

• Source Selection: Using only the finest sugarcane from select plantations.
• Laboratory Testing: Comprehensive testing of each batch for purity, moisture content, and crystal size.
• Certifications: Compliance with ISO 9001, HACCP, and organic standards.

Our minimum order quantity depends on the type of sugar and destination. Typically, we require a minimum order of one container (about 25 metric tons) for international shipments. For specific details, please contact our sales team.

Yes, we can customize sugar products to meet your specific needs, whether it’s a particular crystal size, moisture level, or packaging requirement. Contact us to discuss your specifications.

We hold several key certifications, including:

• ISO 9001: Quality management system certification.
• HACCP: Food safety certification.
• Organic Certification: For our organic sugar products.
• Fair Trade Certification: For our fair trade sugar products.

These certifications ensure that our products meet international quality and ethical standards.

Sustainability is a core value at Brazilian Sugar Global. We implement:

• Eco-Friendly Farming Practices: Sustainable farming methods that protect the environment.
• Reduced Carbon Footprint: Optimized logistics and eco-friendly packaging to minimize our impact.
• Community Support: Investment in local communities and fair labor practices.

Pricing depends on the type of sugar, order quantity, and destination. We offer competitive pricing that reflects the quality of our products. For a detailed quote, please contact our sales team.

You can place an order by contacting us directly through our website, email, or phone. Our sales team will guide you through the process, from selecting the right product to finalizing the order details.

We ship our products globally, with a strong presence in key markets across North America, Europe, Asia, and Africa. Our extensive network ensures that we can deliver our sugar products to almost any location.

Yes, we offer samples to prospective clients. Please contact us to request a sample, and we’ll arrange for it to be shipped to you.

We value customer feedback and are committed to addressing any concerns promptly. If you have feedback or a complaint, please reach out to our customer service team, and we will work with you to resolve the issue.